Customer service is a critical aspect of any business, and it can make or break the company's reputation. Fortunately, providing a positive customer experience doesn't have to be a taxing or expensive undertaking -- even the slightest improvements can make a significant impact. Forbes Council Members were interviewed on...
Generative AI — AI that can write essays, create artwork and music, and more — continues to attract outsize investor attention. There’s scores of competition, including incumbents like OpenAI and Anthropic. But despite that, VCs aren’t shying away from untested players and up-and-comers. Together, a startup developing open...
Google is bringing its AI technology to the Play Store. At the recent developer event, Google I/O, the company announced several new ways for developers to use its AI to build and optimize their Android apps for the Play Store, alongside a host of other...
Meta has announced that augmented reality is coming to Reels Ads and Facebook Stories. The update allows brands like Sephora, Tiffany & Co. and others to offer more immersive experiences and AR filters when marketing to Meta’s audience, including its younger Gen Z users. The...
Poparazzi, the once-hot photo-sharing app that hit the top of the App Store in 2021, is shutting down. The company announced the news via a Medium blog informing users that the app would be discontinued and users had until June 30, 2023 to download their...
When it comes to training employees, there’s no one way to do it right—but there are a few ways you might be doing it wrong. Using outdated materials or failing to check in enough may not be intentional blunders, but they could prevent your employee...
In the age of e-commerce, brick-and-mortar businesses face increased pressure to remain relevant and competitive. However, these businesses also have the unique advantage of being able to provide customers with an immersive in-store experience that cannot be replicated online. To help businesses innovate and attract...
In today’s digital age, data privacy has become a top priority for individuals and businesses alike. Small businesses in particular need to ensure that they are taking the necessary steps to protect their customers’ personal information. By doing so, they not only comply with data protection regulations...
Anyone in the U.K. who has tried to book an NHS medical appointment of late will know just how much of an ordeal it can be, with median waiting times for consultant-led elective care (i.e. pre-planned clinical treatment) currently sitting at around 14.6 weeks in England. This has led...
When it comes to measuring SaaS success, companies look at a number of key metrics, including annual recurring revenue (ARR) and net revenue retention (NRR). The latter measures the amount of recurring revenue from existing customers. If it goes up, it means that customers are...
